Frequently Asked Questions

When is my student's portrait day?

Information on initial school picture days will be communicated by your school. If you still have questions, comments or concerns please fill out the contact us form on our website.

What is the turnaround time for receiving photos?

Estimated turnaround time is between 10-14 days.

How do we receive digital images?

Digital images are sent to the email address provided on your order form or when you ordered online. These emails could potentially get caught in your spam folder.

My student eats breakfast at school. What if she gets pancakes on her face?

Our photographers are prepared with wet wipes and hair combs for these “very real” situations. Teachers and parent volunteers are also ready to help with this process. (Please contact your school if you are interested in being a parent helper on portrait day).

What does facial retouching include?

Facial retouching includes blemish removal.

My child was absent on picture day. Now what?

Our photographers will be back on your campus later in the fall for a makeup portrait day. Get in touch with us on the contact page and we'll let you know when that will be. We want to make sure every student has a chance to be photographed.

I'm not thrilled with my student's portrait — what am I supposed to do now? I already paid for it...

We offer a 100% satisfaction guarantee. If you're not happy with your portraits, we'll do whatever we can to make it right. Our first recommendation is that you send your student to makeup day with their original portrait package. If you are not satisfied with either photo, please call the Photo Texas office for a refund request.

Can I book a senior appointment at your studio?

Yes, our studio is located in Austin, Texas. Go to www.pickatime.com/phototexas and create your account. Our studio provides the cap/gown/drape/tux for Austin area schools.

Is there an expiration date to order photos?

No. We keep your memories available in our archives for up to 7-10 years. These can be unarchived per request, though you will incur a late fee or unarchiving fee depending on the photos. (Please Note: This does not apply to all photography sessions. Some photos may take us several days or weeks to regain access and set up for ordering.)